What’s the secret to being a successful CIO, as they confront the demands of an ever-changing technical landscape? No easy task to be sure, yet there’s a pattern that emerges from top CIOs that indicates the basic differentiators that set IT teams apart from the average.
Technical expertise seems the most obvious with a close alignment and understanding of the business. A genuine commitment to both the customer and employees helps guide processes and decisions.
With in-depth understanding of the business, the CIO can then guide their internal partners toward the right technology. That doesn’t always mean scrapping the legacy technology, at least not all at once. It requires an assessment of what technology is in use, then evolving it, and breaking it down into various micro-services for resiliency.
In a case where going fully cloud may not be the best step, at least start with becoming cloud enabled. That provides time to get the apps and services need to eventually go all the way with cloud.
Successful CIOs know how to leverage the strengths of their business, with the business goals outcomes, and vision of the organization in mind. Putting the right data strategy in play will help answer questions before they become problems.
When the right data comes together, teams can understand the opportunities for their customers as well as identify the challenges. Creative solutions can benefit many needs across the organization.
CIOs must interact and understand when and where customers respond to the organization’s brand. Ideally, IT should be a powerful advocate for the customer and provide technology that removes the conflict in customer interactions. Elevating the customer experience can be more readily achieved.
As access and manipulation of data become increasingly sophisticated, CIOs have real-time knowledge of who their customers are, allowing relationships to expand in different areas. But it’s not just real-time data, it’s also real-time engagement for customers. This demands a re-engineering of systems to support customers in an environment that is ‘always on’.
Ultimately, a successful CIO knows that invisible IT is what customers really want most, both inside and outside the organization. The CIO is the orchestrator that enables the business with tools and technology so they can easily do what they need to do, making IT feel the same at work, at home, or anywhere else in the world.